Call Us 888-401-9101

Shipping and Refund Policy

Shipping

    • ThinLine ships the best way to get you your purchases faster and easier.  Most products under 3 pounds ship Priority mail via US Postal Service. Larger and heavier products ship UPS Ground.  Products ship the same day or the next business day from your order date.
    • Delivery times are from North Carolina. East Coast, 2-3 business days, West Coast 3-6 business days.  You will receive a tracking number when you make your on-line purchase.
    • International orders ship USPS international priority mail. ThinLine is not responsible for customs and duties countries charge to import merchandise.
      Average shipping time is 3 weeks to most countries outside of the USA.
    • If you need overnight shipping or expedited international shipping please call 1.888.401.9101 or email lisa@ThinLineGlobal.com
    • We are available 9-5 Monday to Friday if you need assistance.

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Warranty Page

Refund Policy

All ThinLine products come with a 30 day no hassle refund.  If you return a product within 30 days you are responsible for shipping fees back to ThinLine and your entire purchase will be refunded.  Products come with a one year warranty if cared for properly. See our Care Instructions for more details.  We encourage you to ride in your Thinline, it may still be returned.

Refund applies to all products except Closeouts or discontinued products.

Return Products with your order number or receipt to:

ThinLine LLC

4900 Hillsborough Road

Unit 300

Durham, NC 27705-5906

Privacy:  Your information is safe with us.  ThinLine does not share customer information with any other parties.