Call Us 888-401-9101

Shipping and Refund Policy

Shipping

    • You can choose from these options for shipping:

First Class Mail: Option only available for orders under 1 lb.  3-5 Business days. Delivered by USPS.

Priority Mail: 2-3 business days. Delivered by USPS.

FedEx Smart Post- Delivery completes by USPS. 5-7 business days.

FedEx Home Delivery- 3-5 business days.

*FedEx Exp. Saver-3 Business days. Must be ordered by 1pm EST for same day shipping.

*FedEx 2nd Day-2 Business days. Must be ordered by 1pm EST for same day shipping.

*FedEx Standard Overnight -Next Business Day.  Must be ordered by 1pm EST for same day shipping.

  • Orders ship from North Carolina. Most orders will ship same day or the next business day.
  • No orders will ship on Saturday or Sunday. Our warehouse is closed on weekends.
  • You will receive tracking details via email when your package is picked up by carrier and scanned.
  • We are available 9-5 Monday to Friday if you need assistance.

Refund Policy

We encourage you to use your ThinLine product before deciding to return it. It may still be returned slightly used.

All ThinLine products come with a 30 day no hassle refund.

*Please keep tracking details for  your return. ThinLine is not responsible for packages lost.*

Customer is responsible for return shipping fees.
Products returned must have a copy of receipt in package.
Original shipping charges are not refunded when a product is returned.
Refund applies for all products except Closeouts or discontinued products.

Please call for a RMA# before returning your product. 919-680-6803

Products come with a one year warranty if cared for properly. See our Care Instructions for more details.

Refund applies to all products except Closeouts or discontinued products.

Return Products with your order number or receipt to:

ThinLine LLC- RETURN

4900 Hillsborough Road

Unit 300

Durham, NC 27705-5906

Warranty Page

Privacy:  Your information is safe with us.  ThinLine does not share customer information with any other parties.