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Return Policy

We encourage you to use your ThinLine product before deciding to return it. It may still be returned slightly used.

How do I know ThinLine is delivering the comfort and protection my horse needs?

Once you receive your pad or tack, ride in it for at least a week.  At first, you may simply notice things like; “my horse was great today, my seat and aids were soft and effective”, great job!   You will see daily improvement. But, this can be a bit subtle in the beginning.   After at least a week of riding daily, begin your warm-up with the ThinLine.  Once you are warmed up, remove the ThinLine and ride.  This is when you will see just how much your horse is loving his products.

All ThinLine products come with a 30 day no hassle product refund.
The customer is responsible for return shipping fees.
Ordering at ThinLine Global means your warranty and order information is stored and easily accessible both to you and to us. We recommend you purchase online if possible.
All products except Closeouts come with a one-year warranty when cared for properly. See our Care Instructions for more details.

Return to:

ThinLine LLC

4900 Hillsborough Road

Unit 300

Durham, NC 27705-5906

Privacy:  Your information is safe with us.  ThinLine does not share customer information with any other parties.