A full year warranty is given on our products when they are cared for as directed below.
We want you to ride and feel the difference. Should you decide not to keep your ThinLine you do need to pay the return shipping but 100% of your purchase will be refunded. Part of our 30 Day Customer Guarantee.
Basic ThinLine and Ultra ThinLine Pads: Don’t require washing, but if you choose to do so, we recommend the ThinLine Cleaning Products (wipes or sprays), or baby wipes. Hose off or machine wash (in a front loader, cold water, no dryer). White pads may be bleached. Please keep ThinLine basic pads away from chemicals such as Show Sheen, Oils, or Leather Conditioner.
Please follow care instructions carefully to ensure your product stays under warranty, and ensure product durability. This is real sheepskin on a full leather hide.
Regular Maintenance – Dry between rides. Place the pad sheepskin face up in a cool environment. In humid climates use a fan to blow over the pad. Once the pad is dry, lightly brush the sheepskin with a pet brush to help to keep the wool fluffy and resilient for the next ride.
Washing Sheepskin—Sheepskin saddle pads are best washed by hand in cold water using: Eucalan. – covered under warranty. You may machine wash (although hand wash is preferred) in a front loader, no agitators against the pad, single wash cycle, cold. Remove excess water in the pad by squeezing the water out or placing in your washing machine on the spin cycle. Please do not use Melp!
Fill washing machine (or bathtub for really large items) with water, then add Eucalan.
Soak for 1 hr, squeezing soap and water through item from time to time. If the item is really dirty, repeat the process. Spin to remove excess water and lay over a rack or rail to dry away from direct heat. When nearly dry, give it a good shake. Full Sheepskin Pads may take 2-3 days to dry. Sheepskin trim items should be good to go in a day.
Drying Sheepskin— Sheepskin saddle pads should be laid flat, sheepskin up, out of the sun preferably under a fan. No dryers or other heating devices. The ThinLine shim may slow drying time so placing absorbent products such as paper towels or shami’s such as sham wow inside the pocket. Do not brush, pull or overly stretch the sheepskin hide when wet.
To keep the rolls clean and extend washing cycles, you may Scotch Guard the rolls.
Cotton Comfort pads:
Machine wash in cold water using a mild detergent. White pads can be bleached. Please use a front loading washing machine. Use the mild or gentle cycle. Hang dry.
Western Felt Saddle Pads:
Brush daily. EZ All (www.EZall.com) is the best cleaner we have found for our felt pads.
Plastic or synthetic boots (Schooling, Sport, Splint, Cobra, and Bell boots) can be hosed or sponged off with water, or with ThinLine Cleaners. The Cobra (SMB) boots can be machine washed, front loader, mild detergent. Hang all boots to dry. For leather boots (Jumper and Skid boots), we recommend using the ThinLine Cleaners as they are completely safe for the ThinLine foam material and do an excellent job of cleaning leather. To condition the leather, we recommend using a paste-like conditioner so you have more control of where it is applied so as not to saturate the ThinLine foam. One of the best things about ThinLine boots is their easy care. They do not retain water so after a simple hosing they are ready to go back on any horse.
Girths, Cinches, and Tack:
We recommend the use of ThinLine Cleaners for these products as they have been tested and are completely safe for the ThinLine foam lining and do an excellent job of cleaning the leather. For conditioning the leather, we recommend using a paste conditioner to control the application. Our girths are so easy to care for it requires just a simple wipe or hosing.