Call Us 888-401-9101

Care Instructions & Warranty

Warranty, Guarantee & Care Instructions

Our Warranty

Our products come with a full-year warranty provided they are cared for as directed below. We offer a one time replacement for all items covered under the warranty.

 

Our 30-Day Customer Guarantee

We want you to ride and feel the difference. Should you decide not to keep your ThinLine, you are responsible for the return shipping costs, but 100% of your purchase price will be refunded. Please be sure to clean products to the best of your abilities and make sure items are completely dry before returning.


Basic ThinLinePlus+ and Ultra ThinLine pads

These pads do not require washing. If you choose to wash, we recommend the ThinLine wipes and sprays, baby wipes or hosing. White pads may be bleached. Please keep ThinLine basic pads away from chemicals such as Show Sheen, oils or leather conditioner. Do not store folded. This could result in permanent creasing which could cause cracking.


Sheepskin pads and products

These are made with 100% medical grade merino wool. We use real sheepskin on a full leather hide. Organic tanning is used. To ensure warranty coverage and maximum longevity of your sheepskin pad, please carefully follow the care instructions.

Regular maintenance: Dry between rides. Place the pad sheepskin face up in a cool environment. In humid climates, a fan may be used to speed drying time. Once the pad is dry, lightly brush it with a pet brush to help to keep the wool fluffy and resilient for the next ride.

Washing and drying: Sheepskin saddle pads are best washed by hand in cold water. Using Eucalan Delicate Wash (preferred) Johnson & Johnson baby shampoo will keep your pad under warranty. You may machine wash (although hand wash is preferred) in a front loader, no agitators against the pad, gentle wash cycle, cold. Remove excess water in the pad by squeezing the water out or placing in your washing machine on the spin cycle. Please do not use Melp!

 

Fill washing machine (or bathtub for really large items) with water, then add Eucalan. Soak for 1 hour squeezing soap and water through item from time to time. If the item is especially dirty, you may need to repeat the process. Squeeze or use the spin cycle to remove excess water and lay over a rack or rail to dry, sheepskin side up. Keep out of the sun and away from direct heat and dryers. To prevent shrinkage, gently stretch the hide occasionally while drying. Please do not brush or pull sheepskin fibers while wet.

Drying time varies between 1 day for pads with sheepskin trim, to 2-3 days for full sheepskin pads. Absorbent products such as paper towels or chamois cloths inside the pocket under the Ultra ThinLine panel help speed drying time.

You can use Scotch Guard on the sheepskin rolls to keep them clean and extend washing cycles.


Cotton comfort pads

Machine wash cold in front loading washer or hand wash. Spin to remove excess water. Hang dry out of the sun with no heat source. Using a fan speeds the drying process. If you have a white pad, you may use bleach products such as Soft Scrub on the ThinLine material as well as using a little bleach in the wash cycle.


Western felt saddle pads

Our felt saddle pads have a high percentage of wool content, we do not recommend machine washing or using hot water to clean, or heat to dry as such methods can cause shrinkage. EZ All is the best cleaner we have found for our felt pads. To hand wash, use a soft cloth/sponge, a mild shampoo or detergent free soap (such as Woolite or EZ All), and tepid water. Work up a small lather on soiled area then rinse with clean water. Place your pad in a well-ventilated area for efficient air drying.

We also recommend brushing your pad with a curry brush between rides. This will dislodge hair, dirt and sweat to prolong the usefulness of your pad.


Horse boots

Plastic or synthetic boots (schooling, sport, splint, Cobra and bell boots) can be hosed or sponged off with water, or with ThinLine cleaners. The Cobra boots can be machine washed in a front loader using a mild detergent. Hang dry all boots.

For leather boots, we recommend using ThinLine cleaners as they are completely safe for the ThinLine foam material and do an excellent job of cleaning leather. To condition the leather, we recommend using a paste-like conditioner so you have more control of where it is applied and can avoid contact with the ThinLine foam.

One of the best things about ThinLine boots is their easy care. They do not retain water so after a simple hosing, they are ready to go back on any horse.

*Please avoid contact with leather cleaners and conditioners, as they can cause the ThinLine foam to harden and become brittle.*


Girths, Cinches, and Tack:

We recommend the use of ThinLine Cleaners for these products as they have been tested and are completely safe for the ThinLine foam lining and do an excellent job of cleaning the leather. For conditioning the leather, we recommend using a paste conditioner to control the application and avoid contact with the ThinLine foam. Our girths are so easy to care for it requires just a simple wipe or hosing.

*Please note that chemicals such as show sheen and fly spray, as well as leather cleaners and conditioners can cause your ThinLine foam to harden and become brittle. Please keep away from your ThinLine foam.*

Click here to order ThinLine wipes or spray cleaners.


leather tack cleaner spray wipesSingle Eucalyptus Eucalan